Solving the Wrong Problems Efficiently is Inefficient
How to Identify the Right Problem
Peter Drucker once said, “There is nothing so useless as doing efficiently that which should not be done at all.” Simple words that many of us fail to take to heart. We pour our time, effort, and energy into things that don’t matter; and then we wonder why we don’t progress.
Here at Big Sky Collision Center, our goal is to train leaders. The result is that we become the best auto body repair shop in Billings. As we learn and grow, we want to pass that knowledge and information on to you.
How to Identify the Right Problems
Every organization is different. The problems we are facing are different than those that you face. The ones that you face are different than the company down the street. But when we can find a common correlation, we can create a process that works for everyone. It all starts with identifying the true issue.
Let’s take an example that likely pops up in work areas around the country. Employees are irritated about the lack of care in the break room. It’s dirty, the sugar packets are always gone, the fridge hasn’t been cleaned out, and the tables wobble. Tackling this problem efficiently, you might see an easy fix. You replace the chairs, remodel the room, have the place cleaned regularly, and ensure that there is a hearty supply of sugar beneath the counter. The result: employees are still irritated.
The problem above isn’t with the break room. It stems much deeper than that. And it takes a more sophisticated look to find out the issues.
- Select a variety of employees that seem disgruntled to get multiple perspectives.
- Find out from each, individually, what they feel the problem is.
- Explore solutions, and determine what might work well.
- Have a roundtable discussion so employees can share with each other their issues.
- Build on ideas; don’t shoot them down, instead add to them.
When you can find out what the real problem is, perhaps in our scenario above an additional 10 minutes for lunch each day was the true issue, you can start making breakthroughs. After you have nailed the problem, now ask yourself, and your team, “Why is this happening?” Then, when the issue and cause is discovered, ask the team, “How can we creatively find a solution?”
The result may be obvious, but more than likely it is going to take some thought to get to a viable solution. When a solution is implemented, it may not work. If this happens, pull back, tweak the solution, and test it again.
Big Sky Collision Center Fixes Cars
Here at Big Sky Collision Center, we train leaders; we just happen to be good at fixing cars. As leadership develops, everyone takes ownership of their position. The result: you get a vehicle that has been expertly repaired to full factory safety standards.
Ready to make an appointment to bring your vehicle in? Give us a call at 406-259-6328 and we can get you more details.