The Simple Three Step Process to Building Trust
You Can’t Skip any Steps
Leadership can be defined in a single word: influence. If you’re influential, then you have the ability and the responsibility to lead others. But how do you gain that influence? How do you get to the position that people will listen to what you have to say? You start by earning their trust.
The more trustworthy that you are, the more people are likely to listen to you. The more they listen to you, the more they will be inclined to follow you. It starts with trust, and here’s the simple three step process to earn people’s trust.
You Must Have Integrity
We have written in the past where true leadership starts. And the foundation of trust is integrity. It can be defined as doing the right thing because it’s the right thing. Here at Big Sky Collision Center, we have an uncompromising standard of integrity.
Suppose a vehicle comes in that needs repaired. If we took a shortcut we could earn more money, the client could save money, and in the end we’re both happy. But if we shortcut here and there, we earn the reputation as the shortcutter. We lose our integrity.
Trust is built on the foundation of integrity; you do the right thing when nobody is watching.
You Must Follow Through with what You Say
Integrity is the beginning. But then you have to follow through. If we promise integrity, but we don’t follow through with that promise, we can never build trust.
Without integrity, this doesn’t work. If we say that we’re going to take the shorter way, but it’s not going to be the right way, we are following through with our word. But who would want to trust someone that says they will do the wrong thing? Unless your goal is to attract people of shady reputation, integrity is first, and following through is second.
But it takes time.
You Must be Consistent
We have an uncompromising standard of integrity. We follow through with that uncompromising standard. And we follow through every single time. You may have heard that it takes years to build a reputation, and five minutes to destroy it. That’s the same with trust.
Doing the right thing every time because it’s the right thing, and doing that consistently day in and day out, will eventually lead to earning people’s trust over and over again.
Grow Your Leadership by Growing Your Trust
When you first start out, you won’t have many people trusting your leadership. But as you prove yourself, the followers will come. Eventually you won’t have to prove yourself (because you’re consistent), and people will trust what you have to say.
Here at Big Sky Collision Center we grow leaders. We are consistent and have proven ourselves so that when you bring your vehicle into the best auto body shop in Billings, you know that you will get top-of-the-line work from the body shop that has the most certifications in a five state area.