Why People Resist Change
Even When Change is Better; We Resist
Humans are funny creatures. While we are able to change and adapt, we often avoid change for some surprisingly silly reasons. For instance, you’ve been with the same insurance company for over a decade. A friend quotes your rates and can save you quite a bit of money, but you don’t want to change because you’re comfortable where you are. So why do we resist change? It comes down to how we are approached by the change.
We Have Learned that Change is Hard
Let’s rephrase that: most change is hard. Over the years it has been engrained in our minds that change is hard. Thus, we become creatures of habit. We like the way things are, we want them to stay the same, because we have become comfortable with the status quo. So, even when the change is in our best interest, it often goes ignored. That leads to quotes, like that from Tony Robbins that says, “Real change happens when the pain of staying the same is greater than the pain of changing.”
So how do we change, and better yet, when we are in a leadership position, how do we incite change?
Why People Resist Change
On the most basic level, the resistance to change can be summed up in this sentence: people resist change because they lack ownership in the change. This is what we see in corporations around the country. The higher ups decide on a change, and then implement it across the board. Those working don’t see why, they don’t understand the good from the change, but they’re forced to follow along. This builds resentment.
Resistance to change happens when the good that will result is overshadowed by the fear or pain from the change. When those who had no part in deciding on the change don’t understand the reasons, don’t see the good, and only see the struggle that will result, there’s no motivation to go forward.
How to Overcome Resistance to Change
Leadership is influence. So when you’re trying to implement change, that’s in everyone’s best interest, you have to pull out your best influence. And often that means starting at the bottom.
Too many companies will make a decree from the top and expect everyone to joyfully accept it. However, it rarely works that way. Instead, a better way is to start at the bottom.
As the leader, your job is to pour into the lives of the 20% who have the most promise in the organization and are the most likely to take on leadership roles. You initiate the change with them, and let them spread the word of the change throughout the ranks. If you have a larger organization, you may have to go two levels deep: you talk with your 20%, they talk with their 20%, who then get everyone on board.
When the change is thought to be coming from an even level (worker to worker instead of administration to worker) it is easier to accept.
Big Sky Collision Center Trains Leaders
Here at Big Sky Collision Center, our goal is to train leaders. We develop people to shoot for excellence. Doing so ensures that they take ownership of the job they do, and ultimately you get a professionally repaired vehicle from the best auto body shop in Billings.