Our LEAN Repair Process

Big Sky Collision Center operates on a “LEAN” Manufacturing Process which means we work efficiently as a team in identifiable stages that creates repetition and efficiency. We have found it has huge benefits such as improving our productivity and the flow of our entire day-to-day operation.

We conduct all of our auto body repair work under this “LEAN” process to ensure that we never cram in work in an inefficient approach that would include blind spots and errors. We work from the perspective of the paying customer and desire to continually work from a mind set where we consistently provide desirable and highly accurate repairs and service.

When we switched to a “LEAN” production process, we went from 2 auto body technicians (body and paint) working on a vehicle to 10 to 12 auto body technicians working on a vehicle to complete the 7 Stages in the “LEAN” process that create flow and sustainability. Our customers are updated through a phone call, text message or email on their car’s repair progress every Tuesday and Thursday.

Please read on to get an in-depth approach to our “LEAN” Manufacturing Process:

1. Write an Estimate: We write an estimate based on the visible damage to your car. If we find hidden damage, we will add an addition to your estimate that will include the part price increases.

2. Schedule a Repair: We schedule a repair by setting up a drop off date and time, help set up a rental car, and notify your insurance company.

3. Verify your Information & Check your car into our Lean Process: During this step, we pre-wash your car to check all visible damage and ensure the cleanest repair.

4. Teardown: After we complete the teardown of the broken and damaged parts, we have an estimator, a parts expeditor, production manager, and a technician evaluate the repair order to complete the Repair Plan.

5. Body: During the body stage, we repair and replace panels. Our auto body technicians our highly qualified in panel repairs and replacements, major body panel replacement and frame pulls. They posses the the most prestigious manufacturer training.

6. Prime and Prep: During this step, we prepare your vehicle to be painted. At Big Sky, we utilize the latest and greatest in computer technology for the best color match and cleanest finish.

7. Paint: We paint vehicles in our state-of-the-art “down draft” paint booths. We view painting as an art, and we believe that a proper factory finish is only accomplished with current training and the essential equipment.

8. Buff: At this stage, we buff all of our painted panels to gain the highest quality of refinish. We have skilled technicians who produce showroom finishes. We are known to buff a scratch on your car that isn’t related to your repair for FREE!

9. Reassemble: In this second to the last step, we simply put your vehicle back together. We are able to flawlessly reassemble your car by following our detailed Repair Plan.

10. Detail: This last step is like a spa treatment for your vehicle! Our detail team takes pride in ensuring your vehicle looks new when you pick it up.