The 10 Stages in the “LEAN” process create flow and sustainability. This ensures that each repair runs efficiently, minimizing the opportunity for blind spots and errors.
A systematic approach like this not only allows us to consistently provide complete and accurate repairs, but also facilitates an outstanding customer experience. Our customers are updated via phone call, text message or email on their car’s repair progress so they are always in the loop on what’s going on with their vehicle.
6. Prime and Prep
During this step, we prepare your vehicle to be painted. At Big Sky, we utilize the latest and greatest in computer technology for the best color match and cleanest finish, guaranteed.
2. Schedule a Repair
We schedule a repair by setting up a drop off date and time, help set up a rental car, and notify your insurance company.
Painting cars is an art, and we believe that a proper factory finish is only accomplished with current training, state-of-the-art equipment, and an extraordinary attention to detail.
3. Wash and Scan
We pre-wash your car to document all visible damage and ensure the cleanest repair, as well as scan your vehicle for any trouble codes and faults. If there is any possibility of frame damage, we also measure your vehicle to ensure it is structurally sound.
8. Buffing panels
All newly painted areas go through a multiple-step buffing process to gain the highest quality of refinish. Our incredible paint technicians often buff out scratches on your car that weren’t even related to the repair, because they’re just that awesome.
We remove any broken and damaged parts, as well as any surrounding areas that must be disassembled to complete the repair or that could be hiding additional damage. A second estimator, a parts expeditor, production manager, and a technician evaluate the repair order to complete the Repair Plan.
This is where we put it all back together again. Our skilled technicians flawlessly reassemble your car by following the detailed Repair Plan.
During the body stage, we repair and replace damaged panels and parts. Our auto body technicians our highly qualified in panel repairs, major body panel replacement, and frame pulls. They posses the the most prestigious manufacturer training to ensure your car is repaired according to factory standards.
10. Quality Check & Detail
We not only inspect all the repairs for imperfections, but also scan your vehicle to make sure any trouble codes or faults are cleared before it leaves our shop. The detail process is like a spa treatment for your vehicle! Our detail team takes pride in ensuring your vehicle looks new when you pick it up.
What Our Client Say
We value what our clients say about us, and we appreciate their willingness to share their opinions to the public. Here are some of our recent testimonials.
Kristine HeitstumanGoogle Review
This shop is run by some really great people. The repair staff were so friendly in a way that goes above and beyond their job. My repair didn’t go as originally planned but when I talked to the owner he also went above and beyond to make things right. Customer service to me is not […]
John CrumbaughGoogle Review
Very fast and friendly service. They really went above and beyond. Even delivered our vehicle to our house! I would definitely recommend Big Sky Collision!
Chantal HaleGoogle Review
I went in to get an estimate for my doors that wouldn’t open at all. They looked at them, quickly fixed the main problem and got them functioning again and had me and my kids out the door in no time! I will definitely be returning- very friendly and helpful staff!
Ashley BraggGoogle Review
I wanted to share my experience with Big Sky Collision! I love these people! They took my terrible situation and turned it right around. I was rear-ended for the second time in 1.5 years, this time I had the option of getting my car fixed. My auto insurance steered me to Archie Cochrane Ford for […]
Nicolas Cordero-GallegosGoogle Review
Great service. Very kind people with experience and effective at what they do! Completely satisfied.
Brittany SmithGoogle Review
My brand new car was hit by a drunk driver. My rear passenger door would not shut so I had to tie two door handles together. I took my car to five different places to get an estimate. The customer service of Big Sky Collision Center is incredible and unmatched. They are the only body […]
Joseph SalyerGoogle Review
I recently took my Jeep in to have a new bumper installed. I wasn’t real excited about being carless, and wasn’t sure what to expect in general. It’s behind me now, and I can say that I’ve never been treated so well, or with more respect at an auto shop of any kind. These guys […]
Clint EarhartGoogle Review
Great, quick and friendly. They were able to get me in quickly and took exceptional care, at an affordable rate.