We conduct all of our auto body repair work under this “LEAN” process to ensure that we never cram in work in an inefficient approach that would include blind spots and errors. We work from the perspective of the paying customer and desire to continually work from a mind set where we consistently provide desirable and highly accurate repairs and service.
When we switched to a “LEAN” production process, we went from 2 auto body technicians (body and paint) working on a vehicle to 10 to 12 auto body technicians working on a vehicle to complete the 10 Stages in the “LEAN” process that create flow and sustainability. Our customers are updated through a phone call, text message or email on their car’s repair progress every Tuesday and Thursday.
1. Write an estimate.
We write an estimate based on the visible damage to your car. If we find hidden damage, we will add an addition to your estimate that will include the part price increases.
6. Prime and Prep
During this step, we prepare your vehicle to be painted. At Big Sky, we utilize the latest and greatest in computer technology for the best color match and cleanest finish.
2. Schedule a Repair
We schedule a repair by setting up a drop off date and time, help set up a rental car, and notify your insurance company.
7. Paint Staging
We paint vehicles in our state-of-the-art “down draft” paint booths. We view painting as an art, and we believe that a proper factory finish is only accomplished with current training and the essential equipment.
3. Verify and Check
Verify your information and check your care into our LEAN Process. We pre-wash your car to check all visible damage and ensure the cleanest repair.
8. Buffing panels
At this stage, we buff all of our painted panels to gain the highest quality of refinish. We have skilled technicians who produce showroom finishes. We are known to buff a scratch on your car that isn’t related to your repair for FREE!
After we complete the teardown of the broken and damaged parts, we have an estimator, a parts expeditor, production manager, and a technician evaluate the repair order to complete the Repair Plan.
9. Reassemble vehicle
In this second to the last step, we simply put your vehicle back together. We are able to flawlessly reassemble your car by following our detailed Repair Plan.
5. Body staging
During the body stage, we repair and replace panels. Our auto body technicians our highly qualified in panel repairs and replacements, major body panel replacement and frame pulls. They posses the the most prestigious manufacturer training.
10. Detail the car
This last step is like a spa treatment for your vehicle! Our detail team takes pride in ensuring your vehicle looks new when you pick it up.
What Our Client Say
We value what our clients say about us, and we appreciate their willingness to share their opinions to the public. Here are some of our recent testimonials.
Kristine HeitstumanGoogle Review
This shop is run by some really great people. The repair staff were so friendly in a way that goes above and beyond their job. My repair didn’t go as originally planned but when I talked to the owner he also went above and beyond to make things right. Customer service to me is not […]
John CrumbaughGoogle Review
Very fast and friendly service. They really went above and beyond. Even delivered our vehicle to our house! I would definitely recommend Big Sky Collision!
Chantal HaleGoogle Review
I went in to get an estimate for my doors that wouldn’t open at all. They looked at them, quickly fixed the main problem and got them functioning again and had me and my kids out the door in no time! I will definitely be returning- very friendly and helpful staff!
Ashley BraggGoogle Review
I wanted to share my experience with Big Sky Collision! I love these people! They took my terrible situation and turned it right around. I was rear-ended for the second time in 1.5 years, this time I had the option of getting my car fixed. My auto insurance steered me to Archie Cochrane Ford for […]
Nicolas Cordero-GallegosGoogle Review
Great service. Very kind people with experience and effective at what they do! Completely satisfied.
Brittany SmithGoogle Review
My brand new car was hit by a drunk driver. My rear passenger door would not shut so I had to tie two door handles together. I took my car to five different places to get an estimate. The customer service of Big Sky Collision Center is incredible and unmatched. They are the only body […]
Joseph SalyerGoogle Review
I recently took my Jeep in to have a new bumper installed. I wasn’t real excited about being carless, and wasn’t sure what to expect in general. It’s behind me now, and I can say that I’ve never been treated so well, or with more respect at an auto shop of any kind. These guys […]
Clint EarhartGoogle Review
Great, quick and friendly. They were able to get me in quickly and took exceptional care, at an affordable rate.