How Leaders Respond to Uncertainty
Uncertain Times Need the Best Leadership
When things are uncertain, people look for guidance, leadership, and direction. The more the uncertainty, the more people need stronger leadership to help guide them through the times so that things don’t crumble and fall apart. This uncertainty can be part of the struggles of running a business, it can be outside forces, or it could be global pandemics; no matter what’s going on, the leader needs to step up and provide the stability that everyone craves.
Here at Big Sky Collision Center, we want to make sure that you have a great auto body repair experience. To do that, we make sure all of our technicians and employees are trained in leadership. The result is that when things are uncertain in the world, they can each lead and keep providing top notch collision repair in Billings, Montana.
Four Necessities for Leading in Uncertainty
You can’t be a one-trick pony when it comes to leadership, we discussed this a while back with our blog The Handsaw Approach to Leadership. Naturally, a list that only includes four points isn’t going to be complete. These are starting blocks and key points to keep in mind as you lead your team.
As uncertainty prevails, your team is going to look for strength. If you are worrying, fretting, panicking, and expressing your concern that the sky is falling, those looking up to you will also do the same. But if you’re cool, calm, and provide certain direction amidst uncertainty, your team will be cool, calm, and they will avoid panic.
Yes, you can express your fear. Yes, you can say things are uncertain. You’re not out-of-touch about the uncertainty, but more importantly, you’re prepared and you have a plan that is ready to succeed.
Release the Worry
Corrie ten Boom once said, “Worrying does not empty tomorrow of its troubles, it empties today of its strengths.” Fourteen words that deliver quite the impact on how you should be facing the coming days. Succumbing to worry means that the work that needs to be done will be put on hold; too much and it will lead to collapse.
Worry isn’t all bad; it can help drive us to action. It’s when it overpowers us and is allowed to paralyze us and prevent us from taking action, that is when it is a problem. To prevent that paralysis, discover 3 things you can put into place today or this week. Working toward a goal is a great way to overcome being slowed by worry.
Define the Known vs the Unknown
Uncertainty is nothing more than the unknown. To overcome uncertainty, we have to determine what is known and what is unknown. Then our efforts can be focused on what we know and how we can react to the known. What do we know?
- Our professions
- We have overcome uncertainty before
- We have goals to work toward
- Our mission, vision, and values
- What we need to do next
And what is unknown?
- What will happen in the future
- Events outside of our control
Much of our lives are based on our reactions to outside events. The problem, however, is that most people try to control the event, instead of controlling their reaction.
Avoid the Illusion
Joshua Medcalf wrote the book “Chop Wood, Carry Water” to show that life is a journey and every step has to be done in order to become great. At one point in the book, he tells an anecdote about “The Illusion of Partially Controllable Events” The idea being that we try to control things like the weather, health issues, and other people’s actions. We have to be mindful of not falling into the trap that we can control those events.
Life is going to happen. Things will happen beyond our control. In fact, most of life is going to happen outside of our control. When we try to control the partially controllable, we create nothing but frustration that will lead to irritation and poor choices. Recognizing those events outside of our control, and controlling our attitude and our reaction, will lead to a calmer attitude (and we know from the first point that leads to a calmer team).
Big Sky Collision Center does Collision Repair in Billings, MT
Often car accidents are outside of our control. Even if we could have prevented them, the fact is that the vehicle is now smashed up. Here at Big Sky Collision Center, we know that we can control most of the repair process. Following guidelines we have learned, adhering to the repair process set for by the manufacturer, and doing both pre and post repair scans, you get a vehicle that is restored to full factory safety standards.
In uncertain times, focus your energy on what you can control.