Growing from a Good Leader to a Great Leader
The Minor Difference that Changes Everything
We talk about leadership quite a bit. But what happens when you know the basics, and perhaps a little bit more. What happens when you feel like you have plateaued as a good leader, but you can’t seem to break through that hump and make it to being a great leader?
Today, we have a tip on what can get you to the next level. A lot of it boils down to your mindset and how you go about tackling the issues that you’re faced with. Here at Big Sky Collision Center, we want to be the best auto body repair shop in Billings. And that means going above and beyond in other areas, like leadership, to ensure all runs smoothly.
Moving from Good to Great
In Michael Gerber’s book, The E-Myth Revisited, he relays a story about a barber that he went to. The first time the experience was a delight. Friendly conversation, offered refreshments, and left with a great haircut. The next time, was very different. There was little conversation, no refreshments, but he still left with a great haircut. One goes to a barber to get a haircut; if the end result is a great cut, is the other “stuff” really necessary?
It turns out that when you’re running a business or organization, it can be. But it’s not really the “stuff” that makes the business work well, it’s what comes behind it.
If the barber had skipped the “stuff” the first time, and provided a great haircut, and then skipped it the second time, and still provided a great haircut, he would have been consistent. Michael may have returned.
The problem was that there was inconsistency. That caused the customer to be unsure of what to expect, and ultimately not return for a third cut.
Moving from good to great requires analyzing systems and practices, and ensuring that a consistent product or service is delivered every time.
Still Moving from Good to Great
When Ernest Shackleton wanted to explore the South Pole, he put out the famous ad:
“Men wanted for hazardous journey, small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful, honor and recognition in case of success.”
It’s great because it doesn’t pull any punches. It shows exactly what he needed and could offer. He didn’t sugar coat it to lure people in. But it also points to another trait of a great leader, one that you have to read between the lines to discover.
Shackleton didn’t just go on an adventure. He didn’t just go out exploring one day. He didn’t accidentally make it to the South Pole. He intentionally set out to get there. He consistently told his crew what to expect, and did the hard work to make it happen.
Great leaders are intentional in their goals. They ruthlessly cut away the things that are holding them (and their organization) back, and do intentional actions that lead them to exactly where they want to be.
Training Leaders at Big Sky Collision Center
Our goal at Big Sky Collision Center is to make sure that everyone has the opportunity to grow into a leader. When that happens, service is consistent, and doing the best repairs possible is the intention. The result: you have a vehicle restored to full factory safety standards.
In need of collision repair? Give us a call at 406-259-6328 and we will get you scheduled!