Find an Auto Body Repair Shop You Love
And Stick with Them!
Customer loyalty isn’t just good for the business. Yes, it’s true that it costs more to find a new customer than to retain an existing one. But it’s just as good for the customer to keep going back to the same shop. It’s true for all sorts of businesses outside of the auto body repair industry, and it’s true for auto work as well.
But why is it important to keep coming back to the same collision repair shop? We have rounded up the top reasons, and lay them out for you here.
Your Auto Body Repair Shop Knows Your Vehicle
You likely have a doctor that you have chosen to make your primary care physician. This doctor knows you, knows your ailments and what you have been through, and can tailor suggestions based on your unique needs. It wouldn’t make sense to jump from physician to physician, even if medical records can be passed along.
Similarly, your auto body repair shop knows your vehicle. Your records are stored in the database, so they can quickly see what repairs have been done in the past. Any further repairs can be custom tailored to the unique needs of your vehicle so problems don’t pop up down the line.
Certified Technicians that can Handle the Job
There are a bunch of great collision repair shops in Billings. But not all of them have the same skill set. For instance, Big Sky Collision is one of the few that has a designated shop to repair aluminum auto bodies. We talked about the reason aluminum and steel don’t get along in a previous blog.
When you find a great auto body repair shop, one that has the expertise needed to make sure that your vehicle is repaired to full factory safety standards every single time, it’s a good idea to stick with them so that you know they can handle whatever job you bring in.
Work with People you Know and Trust
There are two types of people. There are those that care greatly about the interactions they get with people at the store or shop, and there are those that feel the quality of the work is the most important thing. No matter what side of the fence you fall on, that human interaction plays a much more significant role that you think.
When you find a great collision repair shop, you get to know the people working there. When you get to know them, you trust that they can handle the job you bring in. That trust goes a long way, and it’s something you don’t get when you jump from shop to shop.
Earn Customer Loyalty Rewards
Many businesses offer loyalty programs. They are things like punch cards (buy 6 sub sammiches and get the 7th free type of thing). No, Big Sky Collision Center doesn’t offer a “have you vehicle repaired 6 times get the 7th repair free” deal.
Being a loyal customer means the shop you choose to work with reciprocates that loyalty. You likely won’t find an official program that offers discounts to those that come in time and again. But there are times when you may be able to work a deal when you have proven loyalty.
Big Sky Collision Center Strives to the Best Auto Body Repair Shop in Billings
Here at Big Sky Collision Center, our goal is to be the best repair shop in Billings, and in all of Montana. To get there, we have invested heavily in every technician so that they are trained as leaders and they take ownership of the job they do on your vehicle. The result: you get top notch vehicle repairs.
Whether it’s your first time needing auto body repairs, or your 10th, come to Big Sky Collision Center, and let’s get that auto body repair relationships started or strengthened.